Texmo Customer Care Number 2026 – Taro Pumps Helpline, City-Wise Offices & Complete Support Guide

Texmo Industries, the company behind India's trusted Taro Pumps brand, has been a pioneer in the electric motor and water pump industry for nearly seven decades. Founded in 1956 in Coimbatore, Tamil Nadu by R. Ramaswamy with a clear philosophy of "service before profits," Texmo Industries has grown from a small textile motor workshop into one of India's largest and most respected pump and motor manufacturers — a true testament to Indian engineering excellence.

Today, Texmo Industries serves millions of customers across agricultural, domestic, and industrial sectors through its flagship consumer brand Taro Pumps. The company operates a robust pan-India network of over 1,584 authorized dealers, sales offices, and service centers spread across every major state in the country. Whether you need a submersible pump for a borewell, a monoblock pump for domestic water supply, a jet pump for shallow wells, or a sewage pump for drainage, Texmo's Taro Pumps range covers it all with ISO 9001 and ISO 14001 certified quality.

If you're looking for Texmo customer care, Taro Pumps service center contact, pump motor repair helpline, or need to register a warranty complaint, this page brings you the most comprehensive and officially verified contact guide — sourced directly from taropumps.com and texmo.com.

Texmo Taro Pumps – Primary Customer Care Numbers

Texmo Industries – Head Office Address (Coimbatore)

Texmo Industries (Head Office & Manufacturing Plant)
P.O. Box: 5303,
Mettupalayam Road, Thudiyalur,
Coimbatore – 641 029,
Tamil Nadu, India
GST No: 33AABFT1899B1ZC

Texmo Industries – City-Wise Sales Office Contact Numbers

Texmo Industries operates dedicated regional sales offices across India to serve customers closer to their location. All city offices share the same national toll-free number 1800-102-8888 but also have dedicated direct lines for faster regional assistance. The following details are sourced directly from the official Taro Pumps website — taropumps.com/locations.

📍 Find More Offices: Texmo Industries operates sales offices in 20+ cities across India. To find your nearest office, service center, or authorized dealer, use the official dealer locator at taropumps.com/contact/find-a-dealer or the service center finder at taropumps.com/contact/find-a-service-center.

Texmo Taro Pumps – Social Media & Digital Channels

What is the Difference Between Texmo and Taro Pumps?

A common source of confusion among buyers is the difference between the names "Texmo" and "Taro." Here is the simple explanation:

• Texmo Industries is the parent manufacturing company, established in 1956 in Coimbatore. It is the legal entity that manufactures all pumps, motors, and related equipment. The corporate group also includes Texmo Precision Castings, which manufactures precision metal castings for global clients including John Deere and Stanley Black & Decker.
• Taro Pumps is the consumer-facing brand name under which Texmo Industries sells its water pumps and motors to end-users in India. Think of Taro as the product brand and Texmo as the manufacturing house behind it.
• When you buy a "Texmo pump" or a "Taro pump" — it is the same product, manufactured in the same Coimbatore factory, sold under two interchangeable brand identities. Both names are widely used by consumers, retailers, and dealers.

Common Issues – When to Contact Texmo Taro Pumps Customer Care

Texmo's customer support team handles all queries related to their complete range of pumps and motors. The most frequent reasons Indian consumers contact Texmo / Taro Pumps customer care include:

• Submersible pump not lifting water – Motor running but no water discharge; possible impeller damage or air lock
• Motor overheating – Continuous operation beyond rated capacity, voltage fluctuation, or dry run damage
• Motor humming but not starting – Capacitor failure, single-phasing, or motor winding burn
• Pump tripping frequently – Overload protector activating due to low voltage, high load, or motor fault
• Monoblock pump losing prime – Air ingress through suction pipe or foot valve not sealing properly
• Low water pressure or discharge – Worn impeller, clogged strainer, or incorrect pump selection for head/depth
• Noisy pump operation – Cavitation, bearing wear, or misalignment in the pump set
• Warranty claim request – For pumps and motors within the 2-year manufacturer warranty period
• Borewell pump stuck underground – Emergency technical assistance for retrieval or replacement
• Spare parts requirement – Capacitor, impeller, motor winding, foot valve, pressure switch, etc.
• New pump selection guidance – Choosing the right pump based on depth, discharge, head, and power availability
• Service plan enquiry – Texmo's optional pump health check and annual maintenance contract

How to Register a Complaint with Texmo Taro Pumps Customer Care

1. Keep Your Details Ready: Before calling, note down your pump model number and serial number (on the product nameplate or warranty card), date of purchase, dealer name, and a brief description of the problem.
2. Call Toll-Free 1800-102-8888: This is the primary helpline for all sales and service queries. Explain the issue clearly; the executive will log your complaint and assign a service request number.
3. WhatsApp on 7305055113: For faster diagnosis, send your pump model details, a photo of the nameplate, and a video of the malfunction. WhatsApp messages with visual evidence are processed more quickly than voice-only complaints.
4. Email info@texmo.net: For warranty-related complaints or when a written record is needed, email with your invoice copy, model number, purchase date, and complaint details.
5. Get Your Service Request Number: Once registered, note your complaint or service request (SR) number — this is essential for all follow-ups.
6. Service Technician Visit: An authorized Texmo service technician will typically be assigned within 2–5 working days depending on your location and service center availability.
7. Follow Up if Needed: If unresolved within 7 working days, call again referencing your SR number or email for escalation.

Texmo Taro Pumps – Product Range Overview

Texmo Taro Pumps Warranty – Key Terms to Know

Texmo Industries is known for offering one of the most consumer-friendly warranty programs in the Indian pump industry. Key warranty highlights include:

• Taro Pumps offers a 2-year manufacturer warranty from the date of purchase — one of the most competitive in the Indian pump market
• Taro Pumps was the first pump manufacturer in India to offer extended warranties, reflecting the company's confidence in product quality
• Warranty covers manufacturing defects in parts and workmanship under normal operating conditions
• Warranty is void if the pump is: operated at wrong voltage, run dry without water, repaired by unauthorized technicians, or physically damaged
• Always retain your original purchase invoice and warranty card — both are mandatory for all warranty claims
• For warranty service, approach only Texmo-authorized service centers — using unauthorized repair shops will invalidate the warranty
• Texmo also offers optional Service Plans (Annual Maintenance Contracts) for extended pump health monitoring beyond the warranty period

Tips to Choose the Right Texmo Taro Pump for Your Needs

• Know your water source: Borewell → Submersible pump. Open well → Open well pump. Shallow source → Jet pump or monoblock pump
• Measure the depth: For borewell pumps, knowing the static water level and total borewell depth is essential for selecting the right stage count and HP rating
• Check power supply: Single-phase (230V) is suitable for pumps up to 2 HP. Three-phase (415V) is recommended for pumps above 2 HP for efficient operation
• Calculate discharge requirement: Estimate your daily water requirement in litres per hour (LPH) or litres per minute (LPM) to select the right pump capacity
• Install a stabilizer: Always use a suitable voltage stabilizer to protect the pump motor from voltage fluctuations — a leading cause of premature motor failure
• Use Texmo's Pump Selector Tool: Visit taropumps.com/find-your-pump to use the official interactive pump selection tool for agriculture, domestic, or industrial applications

Escalation Path – If Your Complaint Remains Unresolved

1. Level 1 – Call 1800-102-8888: Register complaint and note the SR number
2. Level 2 – Contact Local Sales Office: Call your city's dedicated sales office number for regional follow-up
3. Level 3 – Email Escalation: Email info@texmo.net with SR number, invoice copy, and issue description
4. Level 4 – WhatsApp Escalation: Message on 7305055113 with complaint proof and timeline
5. Level 5 – National Consumer Helpline: File a formal complaint at 1915 (Toll-Free, 24x7) or at consumerhelpline.gov.in
6. Level 6 – District Consumer Forum: Approach your District Consumer Disputes Redressal Commission (DCDRC) for legal resolution and monetary compensation

Disclaimer

The contact numbers, office addresses, email addresses, product details, and other information on this page have been sourced directly from the official websites of Texmo Industries — taropumps.com/contact/contact-us and taropumps.com/locations — as verified in March 2026. The toll-free number 1800-102-8888, head office lines +91-422-661-0300 and +91-422-264-2620, WhatsApp number 7305055113, and email info@texmo.net have been taken verbatim from Texmo Industries' official contact page. All city-wise office numbers and addresses have been sourced directly from individual location pages on the official Taro Pumps website.

While every effort has been made to ensure accuracy and completeness, contact numbers, office locations, and operational details are subject to change at the sole discretion of Texmo Industries without prior notice. Texmo Industries operates over 1,584 dealer and service locations across India — for the most current and complete dealer or service center information in your area, always use the official dealer finder at taropumps.com/contact/find-a-dealer and service center locator at taropumps.com/contact/find-a-service-center.

This page is an independent informational resource created for consumer reference and SEO purposes only. It is not officially affiliated with, sponsored by, or endorsed by Texmo Industries, Taro Pumps, Texmo Precision Castings, or any of their subsidiaries, dealers, or authorized agents. The publishers of this page are not responsible for any service delays, product malfunctions, financial loss, or other inconvenience arising from the use of information provided here.

For the most current, authoritative, and complete product and service information, consumers are always advised to visit the official Taro Pumps website at www.taropumps.com. In case of unresolved consumer complaints, contact the National Consumer Helpline at 1915 (Toll-Free, 24x7) or visit consumerhelpline.gov.in.