BESCOM Customer Care Number 2026 – Complete Helpline Guide for Bangalore & Karnataka

Bangalore Electricity Supply Company Limited (BESCOM) is the government-owned power distribution company responsible for supplying electricity across eight districts of Karnataka — Bangalore Urban, Bangalore Rural, Chikkaballapura, Kolar, Davanagere, Tumkur, Chitradurga, and Ramanagara. Serving over 1 crore (10 million) consumers across an area of 41,092 sq. km., BESCOM is the primary point of contact for all electricity-related issues in the region.

Whether you are dealing with a sudden power outage, a transformer failure, a billing error, a new connection request, or a safety hazard, BESCOM offers multiple official channels to report and resolve your concerns — quickly and efficiently.

BESCOM Primary Helpline Number

The single most important number every BESCOM consumer must save is 1912 — BESCOM's official toll-free helpline. This number is operational 24 hours a day, 7 days a week, 365 days a year, including public holidays. It is accessible from any mobile or landline in Karnataka at absolutely no charge.

According to official data from BESCOM's corporate office, the helpline is staffed by 375 Customer Support Executives, 23 Team Leaders, and 4 Team Managers, ensuring that your calls are attended to promptly. All calls are recorded for quality assurance and audit purposes.

All Official BESCOM Contact Numbers at a Glance

How to Register a Complaint via SMS

BESCOM allows consumers to register electricity complaints via SMS on 58888 without making a phone call. Use the following format:

Format: BESCOM [Sub-division code] [Nature of Complaint]

Example: BESCOM N2 No Power Supply since 10:10 PM

After sending the SMS, you will receive a complaint reference number that can be used to track resolution status.

BESCOM WhatsApp Helpline – Report Issues with Photos & Videos

BESCOM has launched a dedicated WhatsApp-based helpline to make complaint registration faster and more transparent. Unlike traditional phone calls, WhatsApp allows consumers to send text messages, photographs, and videos of the issue directly to BESCOM's support team.

Key Points About BESCOM WhatsApp Support:

• Available for districts including Bengaluru Urban, Bengaluru Rural, Kolar, Chikkaballapura, Ramanagara, Tumakuru, Davanagere, and Chitradurga
• Consumers can share images of broken poles, dangling wires, transformer damage, or meter issues
• Safety-related hazards should be reported specifically on 9483191212 or 9483191222
• General power issues go to 9449844640
• Always save the WhatsApp message confirmation as proof of complaint

BESCOM Digital Channels – App & Website

In addition to phone and WhatsApp support, BESCOM offers self-service digital tools:

• BESCOM MITRA App – Official mobile app for Android and iOS. Use it to pay electricity bills, report outages, raise complaints, track resolution status, and apply for new connections.
• Official Website – bescom.karnataka.gov.in — Provides access to online bill payment, outage maps, tariff details, and complaint submission.
• Online Complaint Portal – bescom.co.in — Direct complaint registration with ticket tracking

BESCOM Service Areas – 8 Districts Covered

Common Issues You Can Report to BESCOM

• Power Outages – Sudden electricity failure in your area or building
• Voltage Fluctuations – Inconsistent power supply causing appliance damage
• Transformer Failures – Faulted or burning transformers in your locality
• Meter Issues – Fast running, dead, or damaged electricity meters
• Billing Disputes – Incorrect bill amounts, duplicate charges, or payment not updated
• New Connection Requests – Domestic, commercial, or industrial connection applications
• Load Upgrade or Reduction – Changing sanctioned electricity load
• Power Theft Reporting – Reporting illegal connections or meter tampering
• Safety Hazards – Broken poles, live wires on roads, or sparking electrical lines
• Street Light Complaints – Non-functional public lighting

Escalation Process – What to Do if Your Complaint Is Not Resolved

BESCOM follows a multi-level grievance redressal system. If your complaint registered on 1912 or 080-22873333 is not resolved within the stipulated time, you may escalate it through the following steps:

1. Level 1 – BESCOM Helpline (1912): Register initial complaint. Note your complaint reference number.
2. Level 2 – Sub-Divisional Office: Contact your nearest BESCOM sub-division office with the complaint reference number.
3. Level 3 – Divisional / Circle Office: Escalate to the Circle Officer if the issue remains unresolved.
4. Level 4 – BESCOM Corporate Office: Contact at 080-22341199 for escalated disputes.
5. Level 5 – Consumer Grievance Redressal Forum (CGRF): File a formal complaint with BESCOM's CGRF if unresolved at all internal levels.
6. Level 6 – Electricity Ombudsman of Karnataka: Approach the Ombudsman for appeals not resolved by CGRF.
7. Level 7 – Karnataka Electricity Regulatory Commission (KERC): For commercial or regulatory disputes.
8. Level 8 – Appellate Tribunal for Electricity (APTEL): Final appeal authority for electricity-related matters in India.

BESCOM Corporate Office Address

Bangalore Electricity Supply Company Limited (BESCOM)
Corporate Office, K.R. Circle,
Bengaluru – 560001,
Karnataka, India
CIN: U04010KA2002SGC030438
GST No: 29AACCB1412G1Z5
PAN: AACCB1412G
Tel: 080-22341199

Tips for Faster Complaint Resolution

• Always note your Consumer Account Number (found on your electricity bill) before calling
• Mention the exact location, landmark, and RR Number when registering a complaint
• WhatsApp complaints with photos or videos get resolved faster than voice-only calls
• Save your complaint reference number — it is required for follow-ups
• For safety emergencies like live wires on roads, call 1912 immediately; do not wait
• BESCOM MITRA App allows real-time complaint tracking without calling

Disclaimer

The information provided on this page, including BESCOM helpline numbers, contact details, and grievance procedures, has been compiled from publicly available official sources including the BESCOM Karnataka Government website (bescom.karnataka.gov.in) and bescom.org. While every effort has been made to ensure accuracy and completeness as of March 2026, contact numbers and processes are subject to change at any time at BESCOM's discretion without prior notice.

This page is intended for general informational and reference purposes only. It is not an official BESCOM publication and has no affiliation with Bangalore Electricity Supply Company Limited or the Government of Karnataka. For the most current and authoritative information, consumers are advised to visit the official BESCOM website at bescom.karnataka.gov.in or call the official helpline at 1912.

In case of electrical emergencies involving risk to life or property, please call emergency services immediately in addition to BESCOM's helpline.