Aquagrand Customer Care Number 2026 – Complete Helpline & Support Guide

Aquagrand — widely sold in India as Aqua Grand Plus — is one of the most popular and widely distributed budget-segment RO water purifiers available across Indian households, small offices, and commercial establishments. The Aqua Grand Plus water purifier is manufactured and supplied by Aquafresh Company, headquartered in Rohini, New Delhi, and is recognized as a trusted name in the domestic RO purifier segment, particularly for homes dealing with high TDS borewell water, tanker water, and hard water supply. The brand has built a strong consumer following across North India, Maharashtra, Karnataka, and other states owing to its affordable price point, multi-stage purification technology, and wide service network.

The Aqua Grand Plus purifier is engineered with advanced RO + UV + UF + TDS Controller purification technology — a combination that effectively eliminates dissolved salts, heavy metals, bacteria, viruses, and other waterborne contaminants while preserving essential minerals through its built-in TDS Controller. With a storage tank capacity of 10 litres, a purification rate of 12–15 litres per hour, and compatibility with water sources having TDS levels up to 2000 ppm, the Aqua Grand Plus is designed as a reliable, long-lasting drinking water solution for families of all sizes. It features a fully automatic operation with auto-on and auto-off functionality, a UV failure indicator alert, push-fit connectors for leak-proof performance, and a built-in SMPS power supply that operates safely between 120V and 280V AC — making it suitable for areas with unstable voltage supply.

If you own an Aqua Grand Plus water purifier and need help with installation, filter replacement, RO membrane service, technical troubleshooting, or warranty support, this page provides you with the officially verified Aquagrand customer care number and all service contact details sourced directly from the official Aquafresh Company website at aquafresh.company as verified in March 2026. For more helpful consumer product guides across India, you can also visit Hyperr Volt Digital.

Aquagrand – Official Customer Care Number at a Glance

Aquafresh Company – Official Address

The following address has been sourced directly from the official Aquafresh Company website as verified in March 2026. This is the official corporate address of the manufacturer and supplier of Aqua Grand Plus RO water purifiers in India:

About Aqua Grand Plus – Brand Overview & Technology

The Aqua Grand Plus is a wall-mount cum counter-top 10-stage RO water purifier manufactured by Aquafresh Company, New Delhi. It stands out in the budget RO purifier segment due to its exceptional TDS handling capability — able to purify water with TDS levels as high as 2000 ppm, making it one of the most suitable purifiers for borewell water, tanker water, and hard water sources commonly found across semi-urban and rural India. Its 10-stage filtration process progressively removes particulate matter, chlorine, dissolved salts, heavy metals, bacteria, viruses, and volatile organic compounds, while a dedicated Mineral Cartridge ensures that beneficial minerals such as calcium and magnesium are re-added to the purified water before it reaches your glass.

The Aqua Grand Plus also features a unique Magnetic Softener to reduce iron levels in source water, Anti-Scalant Balls to reduce water hardness and enhance RO membrane life, and a 3-in-1 Anti-Bacteria Silver Doser, Taste Conditioner and Activated Carbon post-treatment system that further enhances the shelf life, taste, and safety of purified water stored in the tank. These features collectively make the Aqua Grand Plus a comprehensive purification solution that goes well beyond simple RO filtration.

The Aqua Grand Plus is currently available for purchase exclusively through the official Aquafresh Company website at aquafresh.company and through authorized local dealers. As clearly stated on the official product page, warranty support is not provided for products purchased through unauthorized e-commerce sellers on platforms such as Flipkart, Amazon, Snapdeal, Paytm, Meesho, or Shopclues — consumers are strongly advised to purchase only from the official website or authorized dealers to ensure valid warranty coverage and genuine product quality.

Aqua Grand Plus – Complete Product Specifications (2026)

Aqua Grand Plus – 10-Stage Purification Process Explained

Understanding how your Aqua Grand Plus RO water purifier works helps you identify when a specific filter or stage needs servicing and makes your conversations with Aquagrand customer care more informed and productive. The 10-stage purification process works as follows:

1. Stage 1 – Sediment Filter (Spun Candle): Removes suspended particles, sand, silt, rust, and visible turbidity from raw water. This is the first line of defence and protects all downstream filters from clogging prematurely.
2. Stage 2 – Pre-Carbon Filter (Activated Carbon Block): Removes chlorine, chloramines, organic compounds, unpleasant odours, and restores the natural colour of water before it enters the RO membrane.
3. Stage 3 – Carbon Filter (Granular Activated Carbon): Provides a second layer of chlorine and VOC removal, further polishing the water quality entering the high-pressure RO pump.
4. Stage 4 – High-Pressure RO Membrane (100 GPD): The core purification stage — removes dissolved salts, heavy metals (lead, arsenic, fluoride, nitrates), bacteria, viruses, and other dissolved contaminants through semi-permeable reverse osmosis. This stage handles TDS reduction from up to 2000 ppm down to safe drinking water levels.
5. Stage 5 – UV Purification Chamber: The ultraviolet lamp destroys any remaining bacteria, viruses, and pathogens that may have passed through the RO membrane, providing a double layer of microbial safety.
6. Stage 6 – UF (Ultra-Filtration) Membrane: Filters out any residual suspended matter, cysts, and colloidal particles at a sub-micron level, ensuring clarity and purity of the final water output.
7. Stage 7 – TDS Controller: Blends a controlled proportion of raw filtered water with the RO-purified water to restore the TDS to an optimal level (50–200 ppm) — ensuring the water is neither too pure (which can taste flat) nor too mineral-heavy.
8. Stage 8 – Mineral Cartridge: Adds back essential minerals such as calcium, magnesium, and potassium to the RO-purified water, ensuring the water is not only safe but also nutritionally beneficial for daily consumption.
9. Stage 9 – Magnetic Softener + Anti-Scalant Balls: Reduces residual iron content and water hardness, protects the RO membrane from scaling, and extends the overall life of the purification system.
10. Stage 10 – Post-Carbon (Silver Doser + Taste Conditioner + Activated Carbon): The final polishing stage — the 3-in-1 anti-bacteria silver doser prevents microbial growth in the storage tank, the taste conditioner enhances the natural taste of purified water, and the post-activated carbon removes any residual taste or odour from the stored purified water.

How to Register an Aquagrand Service Complaint – Step-by-Step

If your Aqua Grand Plus RO purifier is experiencing any issue — such as no water output, slow purification, water leakage, bad taste, UV lamp failure, motor noise, or any other technical problem — follow this step-by-step process to register your complaint through official Aquafresh Company channels:

1. Call Aquagrand Customer Care at 8860-7070-40 — This is the primary and fastest channel for all Aqua Grand Plus service requests. Call during business hours and clearly state your product model (Aqua Grand Plus), purchase date, complete address for the service visit, and a description of the issue. Note the service request reference number provided by the customer care executive.
2. Register Your Complaint Online — Visit the official complaint registration page at aquafresh.company/register-aquafresh-ro-service-request to submit a formal online service request. An authorized technician will be assigned for a doorstep service visit.
3. Email Your Complaint — For written escalation, email care.aquafresh@gmail.com with your name, contact number, address, purchase invoice, product photos, and a clear description of the problem. Reference any prior complaint number for faster processing.
4. Purchase Genuine RO Service Kits Online — For filter replacements and spare parts, visit the official Aquafresh online store at aquafresh.company/shop to order genuine Aqua Grand Plus compatible filter kits, RO membranes, and service packages directly.

Common Aquagrand RO Purifier Problems & Solutions

The following are the most commonly reported Aqua Grand Plus water purifier issues across India. Understanding the likely cause helps you resolve minor issues quickly and communicate more effectively with the service technician:

• No Water Output / Purifier Not Dispensing Water: Check the main power supply and ensure the input water tap is fully open. Inspect the sediment pre-filter — if it has not been changed in over 6 months, it may be completely clogged. Also verify that your home water supply pressure is sufficient (minimum 5 PSI input is required for RO systems). If all checks pass, the RO pump or solenoid valve may have failed — call customer care at 8860-7070-40 for a technician visit.
• Very Slow Water Output / Low Flow Rate: This is almost always caused by a partially clogged sediment filter, a fouled RO membrane, or low input water pressure. Replace the sediment and pre-carbon filters first. If the issue persists, the RO membrane may need replacement (after every 6000 litres of purified output). Book a service visit for membrane testing and replacement.
• Water Has Bad Taste or Odour: If purified water smells or tastes like chlorine or has a flat, unpleasant taste, the post-carbon filter or the mineral cartridge needs immediate replacement. Bad taste is the most reliable indicator that the post-treatment filters are exhausted and require service.
• UV Failed Indicator Light is On: The Aqua Grand Plus has a dedicated UV failure alert light that illuminates when the UV lamp is no longer functioning. Do not consume water from the purifier when the UV fail light is on — the water may not be microbiologically safe. Contact customer care immediately to schedule a UV lamp replacement.
• Water Leaking from Purifier: Check all pipe connections and push-fit connectors for looseness. Tighten any loose fittings by hand. If leakage is from the storage tank body, filter housing, or internal components, do not attempt self-repair — call the authorized service technician to prevent damage to the unit and electrical hazards.
• Purifier Making Noise (Pump Noise / Vibration): Some noise during the filling cycle (when the pump is running) is normal for all RO purifiers. However, if the pump noise has become significantly louder, irregular, or is accompanied by vibration, it may indicate an airlock, partially clogged pre-filter, or a failing pump motor. Clean or replace the pre-filters and call customer care if the noise persists.
• Water Tastes Too Plain / Low TDS Output: If the purified water tastes completely flat and your TDS meter shows output below 30 ppm, the TDS Controller may be set too low or the Mineral Cartridge may be depleted. Request a technician visit to adjust the TDS Controller and replace the mineral cartridge.
• Purifier Running Continuously / Tank Not Filling: This typically indicates a faulty float sensor, a failing high-pressure pump, or a fully clogged RO membrane that cannot generate sufficient pressure to shut off the system. Do not leave the purifier running unattended in this condition — turn off the unit at the power switch and call customer care for diagnosis.

Aqua Grand Plus – Filter & Maintenance Schedule

Regular and timely servicing of your Aqua Grand Plus RO water purifier is the single most important factor in ensuring consistent water quality, extending product lifespan, and keeping your family's drinking water safe. The following maintenance schedule is based on average household usage of 10–15 litres per day:

Aqua Grand Plus Warranty – Key Terms & Conditions

Before contacting Aquagrand customer care for a warranty claim, it is essential to clearly understand what the warranty covers and what it does not, as per the official terms published on the Aquafresh Company website:

• The Aqua Grand Plus carries a 1-year manufacturer's warranty on the RO pump and electrical power supply components from the date of original purchase — all other components and consumables (filters, membranes, mineral cartridge) are chargeable as standard replacement items
• During the warranty period, Aquafresh Company provides free installation (worth ₹599) and two free home service visits (worth ₹300 each) — subsequent service visits during the warranty period are charged at ₹300 per visit
• Warranty is strictly void for products purchased from unauthorized sellers — including e-commerce listings on Flipkart, Amazon, Snapdeal, Paytm, Meesho, and Shopclues. The company explicitly does not take responsibility for product performance or warranty support for such purchases
• Warranty service must be availed through the official Aquafresh Company service network only — unauthorized third-party RO technicians, local repair shops, or self-repair voids the warranty
• Always retain your original purchase invoice or order confirmation — warranty claims cannot be processed without valid proof of purchase
• Warranty does not cover damage caused by incorrect installation, voltage surges beyond the specified SMPS range, physical damage, negligence, waterlogging, insect or pest damage, unauthorized modifications, or use of non-genuine spare parts

RO Water Purifier Do's and Don'ts – Aqua Grand Plus Usage Guide

• Do replace sediment and carbon filters every 4–6 months as recommended — delayed filter changes are the leading cause of RO membrane damage and reduced purification quality
• Do replace the RO membrane after purifying 6000 litres or if you notice a significant increase in output water TDS or a sharp reduction in flow rate
• Do use only genuine Aquafresh Company compatible spare parts and service kits — available at aquafresh.company/shop
• Do keep the purifier installed indoors, away from direct sunlight, excessive heat, and damp environments
• Do clean the storage tank every 3 months to prevent biofilm buildup and odour in stored water
• Do not expose the purifier to direct sunlight or store in rooms with temperatures above 45°C
• Do not dismantle any internal component without professional assistance — this voids the warranty and may damage the unit
• Do not store purified water in the tank for more than 48 hours without running fresh water through the system
• Do not use the purifier if the UV fail indicator is lit — the water may be microbiologically unsafe
• Do not purchase from unauthorized online sellers to ensure warranty validity and product authenticity

Escalation Path – If Your Aquagrand Complaint Is Not Resolved

1. Level 1 – Call Customer Care 8860-7070-40: Register your complaint and note the service request reference number. This is the primary and most effective route for all installation, service, and warranty issues.
2. Level 2 – Email Escalation to care.aquafresh@gmail.com: Send a detailed written complaint with your reference number, purchase invoice, product photos, and the unresolved issue description. Keep copies of all correspondence.
3. Level 3 – Online Complaint Registration: Submit a formal service request at aquafresh.company/register-aquafresh-ro-service-request, referencing your prior complaint number for priority handling.
4. Level 4 – Visit Corporate Office: If all prior channels fail, visit the Aquafresh Company office at: A-1, Hargovind Vihar, Sector 4, Rohini, New Delhi, with your purchase invoice and complaint documentation.
5. Level 5 – National Consumer Helpline: File a formal consumer grievance at the National Consumer Helpline: 1915 (Toll-Free, 24x7) or through the official portal at consumerhelpline.gov.in. Mention Aquafresh Company as the manufacturer and Aqua Grand Plus as the product.
6. Level 6 – District Consumer Disputes Redressal Commission (DCDRC): Approach your nearest District Consumer Forum for legal remedy including compensation, replacement, or refund under the Consumer Protection Act, 2019.

Disclaimer

All contact numbers, email addresses, office addresses, product specifications, warranty terms, service charges, and other information provided on this page have been sourced exclusively from the official Aquafresh Company website at aquafresh.company and the official Aqua Grand Plus product page at aquafresh.company/product/aqua-grand-plus-ro-water-purifier as verified in March 2026. The customer care number 8860-7070-40, email address care.aquafresh@gmail.com, and corporate office address (A-1, Hargovind Vihar, Sector 4, Rohini, New Delhi) have been taken verbatim from the official Aquafresh Company contact details page.

It is important to note that the term "Aquagrand" or "Aqua Grand" is used in India as a trade brand name by multiple independent manufacturers and distributors of RO water purifiers. This page specifically covers the Aqua Grand Plus product manufactured and serviced by Aquafresh Company, New Delhi, reachable at 8860-7070-40 and care.aquafresh@gmail.com. If your Aquagrand product was purchased from a different manufacturer, dealer, or source, the contact details above may not apply — in that case, refer to the warranty card, purchase invoice, or product packaging for the relevant manufacturer's customer care contact details. Product specifications, warranty terms, service charges, and filter replacement schedules provided on this page are applicable to the Aqua Grand Plus model as listed on the official Aquafresh Company product page and are subject to change at the manufacturer's discretion without prior notice.

While every reasonable effort has been made to ensure the accuracy, completeness, and timeliness of all information presented on this page, contact numbers, office addresses, product specifications, and warranty terms are subject to change at any time without prior notice. We strongly recommend verifying all contact details and product information directly on the official Aquafresh Company website at aquafresh.company before initiating any service request, warranty claim, or product purchase. This page is an independent informational resource published for consumer reference purposes only. It is not officially affiliated with, sponsored by, endorsed by, or operated by Aquafresh Company or any of their authorized dealers, distributors, or service partners. The publishers of this page are not liable for any service delays, product defects, financial loss, warranty disputes, or any other inconvenience arising from the use of information provided here. For unresolved consumer grievances, contact the National Consumer Helpline at 1915 (Toll-Free, 24x7) or visit consumerhelpline.gov.in.