Addo Battery Customer Care Number 2026 – Complete Helpline & Support Guide

Addo Battery is a flagship consumer brand of Eastman Auto & Power Limited (EAPL) — one of India's fastest-growing and most diversified energy storage and power solutions companies. Founded by the JRS Eastman Group and headquartered in Gurgaon, Haryana, Eastman Auto & Power Limited manufactures a comprehensive range of inverter batteries, tubular batteries, automotive batteries, solar batteries, lithium-ion battery packs, e-rickshaw batteries, home UPS systems, and solar PCUs under its various brands, with Addo being its most widely recognized consumer-facing label.

With over eight advanced manufacturing facilities across India, Eastman Auto & Power Limited holds certifications including ISO 9001, ISO 14001, and other international quality standards. The Addo brand, known for its tagline "The King," serves millions of Indian households and businesses in the inverter battery, automotive battery, and solar energy segments. Whether you're running a home inverter for power backup, a commercial e-rickshaw fleet, or an off-grid solar installation — Addo batteries are engineered for high performance, long cycle life, and reliable deep discharge recovery.

If you've purchased an Addo inverter battery, tubular battery, automotive car battery, or solar battery and need customer support, this page gives you the most accurate and officially verified contact details sourced directly from the official Eastman Group website — eaplworld.com and the official Addo Automotive website — addoplatinum.com.

Addo Battery – Primary Customer Care Numbers at a Glance

Addo Battery / Eastman Auto & Power – Office Addresses

Eastman Addo Battery – Social Media & Digital Channels

Understanding the Addo Brand – Eastman Auto & Power Product Ecosystem

Many customers are unaware that the Addo brand covers a broader range of energy and power products than just home inverter batteries. Here is a clear breakdown of what Addo and Eastman Auto & Power manufacture and sell:

• Addo Inverter Batteries: Tall tubular, flat plate, and short tubular batteries for home and office UPS / inverter systems. Designed for long backup, deep discharge resistance, and low water topping frequency.
• Addo Tubular Batteries: The most popular Addo product line — high C20 capacity ratings, reinforced spine alloy grid, and heat-sealed polypropylene containers for extended service life.
• Addo Solar Batteries: Deep cycle batteries optimized for solar panel systems including off-grid, hybrid, and on-grid solar setups. Models suitable for residential rooftop solar, solar street lights, and solar pumps.
• Addo Automotive Batteries: Car batteries, two-wheeler batteries, commercial vehicle batteries under the Addo Platinum label — sold internationally to 20+ countries including the Middle East, Africa, and Southeast Asia.
• Addo E-Rickshaw Batteries: High-performance traction batteries for electric rickshaws and e-loaders with rapid charge acceptance and high vibration resistance.
• Eastman Home UPS and Inverters: Sine wave and modified sine wave inverters sold alongside Addo batteries as complete power backup solutions.
• Lithium-Ion Battery Packs: Three-wheeler and last-mile EV lithium packs under the Eastman brand for fleet and OEM customers.
• Solar PCUs (Power Conditioning Units): Integrated solar charge controllers and inverters for solar energy management in homes, shops, and small commercial establishments.

Common Issues – When to Call Addo Battery Customer Care

Addo Battery's customer care team at Eastman Auto & Power handles queries across its full product range. The most frequent problems Indian consumers report to Addo / Eastman support include:

• Battery backup reduced drastically – Battery not providing rated backup after a few months of use; possible sulfation, deep discharge damage, or electrolyte depletion
• Battery getting excessively warm during charging – Overcharging, faulty inverter charging circuit, or internal short circuit in battery plates
• Inverter showing battery low alarm frequently – Low electrolyte level, sulfated plates, or aging battery nearing end of life
• Battery water level dropping too quickly – Overcharging from inverter or charger set at incorrect voltage causing excessive gassing
• Battery bulging or swelling – Overcharging, internal plate damage, or manufacturing defect requiring urgent warranty service
• New battery not charging at all – Deep discharge during transit, loose terminal connection, or inverter compatibility issue
• E-rickshaw battery losing range rapidly – Plate shedding, sulfation, or capacity fade due to irregular charging practices
• Solar battery not charging from panels – Solar charge controller issue, panel mismatch, or battery terminal corrosion
• Warranty claim for battery within warranty period – Physical swelling, early capacity loss, or manufacturing defect complaints
• Dealer / service center location enquiry – Finding the nearest authorized Addo battery dealer or service point in your city
• Battery terminal corrosion – White or green deposit around battery terminals causing poor connection and power loss
• Car battery not starting vehicle – Sulfated automotive battery or cranking power loss due to internal plate damage

Step-by-Step Process to Register a Complaint with Addo Battery

1. Gather Your Battery Details First: Before calling or emailing, note down the battery model number, serial number (printed on the battery label), date of purchase, invoice number, and dealer name. Also note the specific problem with a rough timeline of when it started.
2. Call the Toll-Free Helpline 1800-419-8610: This is the primary consumer helpline for all Addo and Eastman battery products. Explain your issue to the support executive, who will log a service request and provide a complaint reference number.
3. Call the Gurgaon Head Office (0124-4627900): If the toll-free line is busy or you need more direct assistance, call the head office line directly. Mention that you're calling about an Addo battery complaint and provide your purchase details.
4. Email for Written Record: For warranty claims or unresolved complaints, send an email to support@eaplworld.com with your complaint details, invoice copy, and photos of the defective battery (swelling, damage, or terminal issues). Always maintain a written record.
5. Use the Eastman Assure Service Portal: Visit eastmanassure.com to register your complaint online, track service request status, locate the nearest authorized Addo service center, and download warranty forms.
6. Service Technician Visit: An authorized Eastman / Addo service technician will typically be assigned within 3–5 working days based on your pin code and regional service availability. Ensure the battery is accessible and someone is present at your location.
7. Note Your Complaint Reference: Always save your service request or complaint ticket number. Use it in all future follow-ups by phone, email, or the Eastman Assure portal.

Addo Battery – Product Range & Key Specifications

Addo Battery Warranty – What You Must Know Before Making a Claim

Addo batteries come with manufacturer warranties that vary by product category and model. Before reaching out for warranty service, consumers must be aware of the following key terms:

• Addo tubular inverter batteries typically carry a warranty of 24 months to 60 months depending on the model — always verify the specific warranty period printed on your battery label and warranty card
• Addo Platinum automotive batteries are exported internationally with a standard 18-month warranty as mentioned on the official Addo Platinum website
• Warranty is valid only for the original purchaser and is non-transferable
• The warranty does not cover damage caused by: incorrect charger voltage settings, deep discharge beyond the rated limit, physical damage, electrolyte spillage, negligence, unauthorized repairs, or force majeure events
• Always retain your original purchase invoice — it is mandatory for all warranty claims. Warranty cards without an invoice will not be honored
• Warranty service must be claimed through authorized Eastman / Addo service centers only — using unauthorized repair shops voids the warranty
• Battery warranty is subject to a pro-rata basis after a certain period — meaning you may receive a partial replacement value based on how much of the warranty period has been consumed

Battery Maintenance Tips to Maximize Addo Battery Life

• Check and top up distilled water every 2–3 months — never use tap water or RO water; use only distilled water (available at pharmacies and automotive stores)
• Keep terminals clean and corrosion-free — clean white deposits with a mixture of warm water and baking soda; apply petroleum jelly after cleaning to prevent future corrosion
• Ensure your inverter's charging voltage is correctly set — overcharging (above 14.4V for a 12V battery) causes excessive gassing and shortens battery life significantly
• Avoid deep discharge below 10.5V (per 12V unit) — deep discharge below the cutoff voltage causes irreversible sulfation in lead-acid batteries
• Give the battery a full charge at least once a month if the inverter is rarely used — sitting in a discharged state accelerates plate sulfation
• Ensure proper ventilation around the battery cabinet — hydrogen gas released during charging is flammable; never place the battery in a sealed, unventilated space
• Inspect battery terminals and cables every 6 months for looseness, corrosion, or cable insulation damage — poor connections cause voltage drops and reduce effective capacity
• For solar batteries, ensure your solar charge controller is properly sized for your panel wattage and battery capacity — an oversized or undersized controller is the leading cause of early solar battery failure

Escalation Path – If Your Addo Battery Complaint Remains Unresolved

1. Level 1 – Toll-Free Helpline 1800-419-8610: Register complaint and note the service request number
2. Level 2 – Head Office Line 0124-4627900: Call with your SR number for direct escalation
3. Level 3 – Email Escalation: Email support@eaplworld.com with SR number, invoice, battery photos, and problem timeline
4. Level 4 – Eastman Assure Portal: Log in at eastmanassure.com to formally track and escalate your complaint
5. Level 5 – National Consumer Helpline: File a formal complaint at 1915 (Toll-Free, 24x7) or at consumerhelpline.gov.in
6. Level 6 – District Consumer Forum: Approach your District Consumer Disputes Redressal Commission (DCDRC) for legal resolution and compensation under the Consumer Protection Act, 2019

Disclaimer

All contact numbers, email addresses, office addresses, CIN numbers, and other details provided on this page have been sourced directly from the official websites of Eastman Auto & Power Limited — eaplworld.com/contact-us — and the official Addo Platinum Automotive website — addoplatinum.com/en/contact-us — as verified in March 2026. The toll-free number 1800-419-8610, direct lines 0124-4627900 and 0124-4682650, fax 0124-4627999, and email addresses support@eaplworld.com, corporate@eaplworld.com, and addo@eastmanglobal.com have been taken verbatim from official Eastman Group contact pages.

Product warranty terms, warranty durations, battery maintenance tips, and product category information have been compiled from Eastman Auto & Power Limited's official brand page at eaplworld.com/addo and from the Addo Platinum product portal. Warranty periods vary by model and product category — consumers are advised to check the warranty card supplied with their specific product for exact warranty terms applicable to their purchase.

While every reasonable effort has been made to ensure the accuracy, completeness, and currency of the information presented, contact numbers, office addresses, product lines, and warranty policies are subject to change at any time at the sole discretion of Eastman Auto & Power Limited without prior notice. We strongly recommend verifying all contact details on the official Eastman Group website at www.eaplworld.com or the Eastman Assure service portal at www.eastmanassure.com before initiating any service request.

This page is an independent informational resource for consumer reference purposes only. It is not officially affiliated with, sponsored by, or endorsed by Eastman Auto & Power Limited, the JRS Eastman Group, the Addo brand, Addo Platinum, or any of their subsidiaries, authorized dealers, or service partners. The publishers of this page are not responsible for any service delays, product defects, financial loss, warranty disputes, or other inconvenience arising from the use of information provided here. In case of unresolved consumer complaints, contact the National Consumer Helpline at 1915 (Toll-Free, 24x7) or visit consumerhelpline.gov.in.