Natraj Atta Chakki Customer Care Number 2026 – Complete Helpline & Support Guide

Natraj Atta Chakki is a household name across India when it comes to domestic flour mills and home chakki machines. Whether you call it a gharghanti, aata maker, flour mill machine, or wheat grinder, the Natraj brand has been synonymous with fresh, pure, homemade atta for millions of Indian families. With a rich legacy of innovation since the mid-1990s and a product line trusted by health-conscious homemakers across urban and semi-urban India, Natraj continues to be among the top-rated domestic atta chakki brands in the country.

However, one thing that often confuses buyers is the existence of two separate entities operating under the Natraj Atta Chakki brand. Understanding which company manufactured your flour mill machine is essential before reaching out for service, warranty, or spare parts support. This guide clearly explains both — with official, verified contact details for each.

⚠️ Important: Two Companies Operate Under the Natraj Atta Chakki Brand

There are two distinct and independently operating companies that manufacture and sell products under the Natraj Atta Chakki name. They are not affiliated with each other. Contacting the wrong entity may delay your service request. Please identify your manufacturer from the product label or purchase invoice before calling.

Company 1 – Flora Appliances Pvt. Ltd. (Delhi) Customer Care

Flora Appliances Private Limited, headquartered in Pandavnagar, New Delhi, is one of the leading manufacturers and dealers of Natraj Atta Chakki machines for domestic and commercial use. The company offers both stone-based (patthar chakki) and stoneless flour mill variants, alongside commercial grinding machines, oil extractor machines, and heavy-duty kitchen equipment. Flora Appliances is a trusted authorized dealer and manufacturer with a strong presence in North India, particularly Delhi NCR, Haryana, Punjab, and Uttar Pradesh.

Flora Appliances – All Official Contact Numbers

Flora Appliances – Office Address (Delhi)

Flora Appliances Pvt. Ltd.
C-92A, Ganesh Nagar, Pandavnagar,
Near Ganesh Chowk, Main Mother Dairy Plant,
Block C, Ganesh Nagar,
New Delhi – 110092, India

Flora Appliances – Australia Distribution (International Buyers)

Aviva Energy Solutions
19/8 Hurley Street, Canningvale WA 6155, Australia
Sales & Service Contact: Jay Vora | +61 421 940 415

Company 2 – Scorpio Enterprise / Natraj Aatamaker (Ahmedabad) Customer Care

Scorpio Enterprise, based in Ahmedabad, Gujarat, is the owner of the registered Natraj brand for fully automatic domestic flour mills. Established in 2004 and operating since 1995, Scorpio Enterprise has built a reputation as India's leading atta chakki manufacturer, exporter, and supplier. Their product lineup is known for premium features such as LCD display, voice instructions, motorized feeding, vacuum cleaning, and wheat germ technology — making them a popular choice for urban households seeking a hands-free, fully automatic flour grinding experience.

The company operates a state-of-the-art manufacturing facility at Vatva GIDC, Ahmedabad, and sells both domestically and internationally under the Natraj Aatamaker brand via their portal natrajonline.com.

Scorpio Enterprise (Natraj Aatamaker) – All Official Contact Numbers

Scorpio Enterprise – Registered Office Address

Scorpio Enterprise (Natraj Aatamaker)
F-1, Landmark Apartment,
Opp. Kamdhenu Complex, Near Sahjanand College,
Ambawadi, Ahmedabad, Gujarat – 380015, India

Scorpio Enterprise – Manufacturing Plant Address

Natraj Aatamaker Factory
No. 5201, Phase-4, Vatva GIDC,
Vatva, Ahmedabad, Gujarat – 382445, India

How to Identify Which Natraj Company Made Your Machine

Before calling any customer care number, identify your manufacturer using these simple methods:

• Check the Product Label: Look at the back or bottom of your atta chakki machine. If it says "Flora Appliances Pvt. Ltd." or shows a Delhi address, contact Flora. If it says "Scorpio Enterprise" or "Natraj Aatamaker" with an Ahmedabad address, contact Scorpio.
• Check Your Invoice: The seller's name and GST number on your purchase bill will confirm the manufacturer or authorized dealer.
• Check Your Warranty Card: The warranty card included in the product box clearly mentions the manufacturer name, address, and service contact details.
• Check the Model Name: Models like Hexa, Carnival, Zest, Sonet, Sparkle, and Shakti are typically associated with Flora Appliances (Delhi). Models like Harmony, Jumbo Shree, Sleek, Gold, Premium, and Shree are typically associated with Scorpio Enterprise (Ahmedabad).
• Purchase Platform: If you bought from natrajattachakki.com, contact Flora. If you bought from natrajonline.com, contact Scorpio.

Common Issues – When to Contact Natraj Atta Chakki Customer Care

Whether you own a domestic stone chakki, a stoneless flour mill, or a fully automatic aata maker, the following are the most frequent reasons Indian consumers reach out to Natraj customer support:

• Motor not starting – Electrical fault, blown fuse, or motor overload protection triggered
• Flour coming out too coarse or too fine – Stone gap adjustment or mesh replacement needed
• Machine vibrating or making loud noise – Stone misalignment or loose component
• Wheat not feeding properly – Feeder mechanism issue or blockage in hopper
• Machine overheating – Overload, continuous use beyond recommended capacity, or motor fault
• Vacuum cleaner attachment not working – Filter clogged or suction motor fault
• LCD/display not functioning – Control board or display panel issue (Scorpio models)
• Atta chakki stone cracked or broken – Stone replacement needed
• Warranty claim – For machines within the manufacturer warranty period
• Spare parts requirement – Stones, mesh, feeder, motor, or belt replacement
• Installation and demo request – First-time setup guidance after purchase
• Online order not delivered or wrong product received – Delivery and shipping support

Step-by-Step Complaint Registration Process

1. Identify Your Manufacturer: Confirm whether your machine is from Flora Appliances (Delhi) or Scorpio Enterprise (Ahmedabad) using the tips above.
2. Keep Information Ready: Note down your model number, serial number (from the product sticker), date of purchase, and invoice number before calling.
3. Call the Relevant Helpline: Dial the appropriate number based on your manufacturer. For Flora: +91-8826166511. For Scorpio: +91-7359663185.
4. WhatsApp for Faster Response: Send a WhatsApp message on +91-9312206511 (Flora) with your complaint, machine model, and a photo or video of the defect. Visual evidence speeds up diagnosis significantly.
5. Email for Written Record: For warranty claims or escalated issues, always follow up by email (Flora: info@floraappliances.com | Scorpio: natrajaatamaker@hotmail.com) to maintain a written record of your complaint.
6. Service Engineer Visit: Upon complaint registration, a field technician will typically be assigned within 3–5 working days for your area. Confirm your address and preferred time slot.
7. Follow Up with Ticket Number: Always note your complaint reference number and use it in all follow-up communications.

Natraj Atta Chakki – Popular Model Range

Where to Buy Natraj Atta Chakki Online

• Flora Appliances Official Store: natrajattachakki.com – Direct purchase with manufacturer warranty
• Scorpio Enterprise Official Store: natrajonline.com – Fully automatic models with home delivery
• Amazon India: Search "Natraj Atta Chakki" on amazon.in for multiple models with reviews
• Flipkart: Available on flipkart.com with EMI options
• IndiaMart: For bulk and commercial enquiries at indiamart.com
• Offline Dealers: Available at kitchen appliance stores across Delhi NCR, Gujarat, Rajasthan, Maharashtra, and other major cities

Tips for Maintaining Your Natraj Atta Chakki

• Never run the machine empty — always ensure wheat or grains are present before switching on
• Clean the grinding chamber and vacuum filter after every 3–4 uses to maintain performance
• Do not grind wet or damp grains — moisture can damage the stones and motor over time
• Let the machine cool down for at least 15 minutes after every 1.5–2 hours of continuous use
• Use only original Natraj spare parts for replacement — third-party stones or mesh can affect flour quality and machine life
• Periodically check the belt tension (for belt-driven models) and tighten if slipping
• Store the machine in a dry, dust-free area when not in use
• Schedule an annual professional service to maintain grinding quality and motor health

Escalation Path – If Your Complaint Remains Unresolved

1. Level 1 – Direct Company Support: Call or WhatsApp the respective helpline number with your complaint ticket
2. Level 2 – Email Escalation: Email the manufacturer with your complaint reference, invoice, and defect photos
3. Level 3 – Authorized Service Center: Visit or request a visit from the nearest authorized service center in your city
4. Level 4 – National Consumer Helpline: File a complaint at 1915 (Toll-Free, 24x7) or at consumerhelpline.gov.in
5. Level 5 – District Consumer Forum: Approach the District Consumer Disputes Redressal Commission (DCDRC) for legal resolution and compensation

Disclaimer

The contact numbers, email addresses, company addresses, model information, and other details provided on this page have been sourced directly from the official websites of the respective entities — natrajaatachakki.com (Flora Appliances Pvt. Ltd., Delhi) and natrajonline.com (Scorpio Enterprise, Ahmedabad) — as well as publicly listed information on IndiaMart, ExportersIndia, and related verified business directories, as verified in March 2026.

This page clearly acknowledges the existence of two separate and independent companies — Flora Appliances Pvt. Ltd. (New Delhi) and Scorpio Enterprise (Ahmedabad) — both operating under the Natraj Atta Chakki brand. These are independent entities and are not affiliated with each other. Consumers are advised to identify their product's manufacturer before initiating any service request or complaint.

While every reasonable effort has been made to ensure the accuracy and completeness of the information presented, contact details, service hours, product models, and business information are subject to change at any time at the discretion of the respective companies without prior notice. We strongly recommend verifying all contact information directly on the official websites before making payment, placing orders, or seeking warranty service.

This page is an independent, informational, and consumer reference resource only. It is not officially affiliated with, endorsed by, or a substitute for Flora Appliances Pvt. Ltd., Scorpio Enterprise, Natraj Aatamaker, or any of their subsidiaries, dealers, or authorized agents. The publishers of this page are not responsible for any financial loss, product damage, service disruption, or other inconvenience arising from the use of information presented here. In case of unresolved consumer disputes, contact the National Consumer Helpline at 1915 (Toll-Free, 24x7) or visit consumerhelpline.gov.in.